Vtiger

Vtiger is an open source customer relations management application. Vtiger forked from SugarCRM Community in 2004, and today Vtiger powers operations for over 350,000 businesses and organizations worldwide.

Vtiger already includes everything that you need to scale operations! Start out with email marketing, sales, quotes and invoices. As your business evolves, use additional calendar and activity management, customer portals, reports, inventory management, project management, and other tools.

Features:

• Sales force automation tools streamline the sales process by enabling managers and sales teams to organize leads, accounts and contacts; assess and prioritize opportunities; and oversee the sales pipeline and related analytics for forecasting, and much more.
• With vtiger CRM's marketing tools you can stay a step ahead of your marketing campaigns with improved integration and oversight. vtiger CRM has tools for campaign management, mass e-mail marketing, online lead generation and sign-up forms, and product management tools for specialized or organization-wide marketing needs. Other marketing-related modules include calendaring, contact management, and more.
• Enterprise quality customer support & service require enterprise quality tools. vtiger CRM provides ticket management systems, knowledge management systems, customer self service portals, reports, support statistics and much more to enable your organization's support team to meet the needs of even the most demanding customers.
• vtiger CRM extends beyond traditional CRM boundaries by offering complete sales cycle management, seamlessly integrating pre-sales and post-sales activities by linking inventory management functions (from products and price books to vendors, sales quotes, purchase orders, sales orders, and invoices) with CRM modules (leads, accounts & contacts, and opportunities).